Baltimore/Washington International Thurgood Marshall Airport (BWI) in Anne Arundel County, Maryland, located 50 km northeast of Washington, D.C., is where a fight occurred among five people on Tuesday, May 28. A crazy fight broke out at a Spirit Airlines check-in counter. Four employees contracted by Spirit Airlines were suspended at BWI after the violent brawl.
Police officers were called at 4:15 pm, soon after the argument ended. Officials were not sure about the argument. Four of the five people involved in the argument were employees, and the victim was probably passenger who suffered minor injuries.
Analysis of Video
We can observe in the video that, at first, a man in a white shirt punched the man in gray cloth, and three others immediately joined to kick and pounce upon him. The victim was held down and on the terminal floor. At the last moment of the video, the employee was holding the victim down on the ground. The fight scene was captured on video by a bystander and uploaded officially by TMZ (American Celebrity News Website), and video lasted about a minute:
https://youtu.be/5-cmq9ma50M?feature=shared
The official word from Spirit Airlines
The representative of the airline said to CBS Baltimore in a statement :
“We are aware of an altercation that occurred in Baltimore on May 28. Our vendor has suspended four of their employees involved pending an investigation into the matter. We do not tolerate violence of any kind, and we will take appropriate action as necessary following the completion of the vendor’s investigation.”
Spirit said that the four employees involved in the case were hired by a third-party contractor, and they did not directly employ four of them. However, they were all dressed in Spirit Airlines uniforms. MDTA (Maryland Transportation Authority) and Spirit Airlines are unaware of the main reason for the fight.
Airlines’ employees and customer relations sometimes need to be corrected due to many problems, difficulties, and misunderstandings. Work stress, flight delays, alcohol consumption, baggage issues, financial status, etc., are causes of these arguments. The ways of dealing with and handling customers’ problems depend upon the behavior and problem-solving capacities of airline employees.